Wednesday, 14 December 2011

Does anyone have a problem with Orla Kiely mugs?

This is a copy of the post from my Allotment blog as I know some readers only see this blog, so I wanted to put it here too, apologies to anyone that reads the other blog and sees this again.

I have just e-mailed Orla Kiely customer services as I can't be the only one who has a problem with their beautiful and very expensive mugs ! the problem is the quality of the bone china mugs they use. Let me explain ! they stain so badly and even the dishwasher doesn't move the stains. I have resorted to using a kitchen spray that has added bleach, which I know wont be doing any good whatsoever to the long term life of the mugs, but I'm desperate. I have even used a teapot rather than putting the teabag directly in the mugs, but that didn't work either.

I have other bone china mugs that cost half the price and they never stain, so this is very annoying especially as they cost £8.50 each. What an expensive mistake !! I realise that you pay for the design, but I expect quality as well for that money !! OK moan over, and I am waiting for their reply. In the meantime does anyone else have these mugs ?? and do you have the same problem.

I feel better now I've aired that !  If we don't complain about these things to companies they get away with rubbish goods ! and we mugs ( pun intended) pay the price !

M x


  1. Quite agree Maureen! I had a couple of (much cheaper) bone china mugs from M&S. Took them back and they just refunded straight away. They then send off the details to the manufacturer so complaining is never a waste of time! How will they know there's a problem if we don't tell them?!
    Lovely mugs though.
    P xx

  2. Hi Pam, on the mugs I have fantastic news as all are being replaced and a few extra as well. I will be doing a post about it as it really is worth complaining (in a polite way) and it has a happy ending.
    M xx

  3. Thank you Maureen.. Merry Christmas and a Very Happy new Year to you too... Thank you for reading my blog. Happy gardening this new year

  4. I have just found your blog and want to bring it up to date! Yes, I have had problems with mugs staining and have just emailed the Orla Kiely Website based on feedback above. Let's see what happens.

  5. Hi Julie, good luck with your complaint. Orla Kiely company actually directed me to write to the mug manufacturer which I did.

    They said that the company that they got to glaze the mugs did a bad batch which mine must have come from (slipped through the net !!!!) they then kindly replaced my mugs and more. Sad to say they all stain just as much now and have to be bleached, they are rubbish and I'd never buy them again or recommend them to anyone.